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Delivery & Returns
Signed, delivered, I’m yours.
 
   
 
Delivery options
   
Free Standard Delivery? But of course.
Yes that’s right, spend £50 or more and you can enjoy free standard delivery with Royal Mail, which is a tracked service. For orders under £50 there is a small charge of £1.99.

Orders placed Mon-Fri before 2pm will be processed the same working day.

Applies to UK mainland only including Northern Ireland.

Royal Mail does not deliver on Bank Holidays.

   
Next –Day ‘I must have it’ Delivery.
Have your item before 1pm next day with Royal Mail Special Delivery. This service is guaranteed Mon-Friday only. You must place your order with us before 6.30pm. The charge for this is £5.

Royal Mail does not deliver on Bank Holidays.

   
Saturday guaranteed Delivery.
The charge is £8 via Royal Mail; orders must be placed before 6.30pm.

Royal Mail does not deliver on Bank Holidays.

   
International Delivery.
Delivery outside the EU (including USA, Canada & Australia)
select location
   
   
     
 
 
 
   
  returns and exchange
   
If you are not completely satisfied with your purchase, please return the item or items to us in their original condition* within 30-days of receipt. We cannot except refunds or exchanges on watches that have had links taken out or refitted back to the strap as this process leaves marks on the strap meaning the watch is not as new. As long as the watch is returned as new we will issue a refund on receipt, or exchange the item for a different size / colour if preferred. Please note:
  • The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods.

  • The cost of returning the item to us is your responsibility.

  • The parcel can take up to 7-working days to be returned to our Warehouse and processed.
  Please send back to:
Shopontime
Unit 1, Lawford House
Lawford Close
Birmingham
B7 4HJ.
   
Faulty Item
If the item you received is faulty; please contact returns@shopontime.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You must report any faults within 72-hours of receipt of the item and you have 30 days from receipt of the faulty item to return it to us.
   
I received the wrong item
If the item you received is not what you originally ordered, please contact returns@shopontime.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return and reissue a postage refund on receipt due to the packing error.
   
Ordering
All purchases made through our website are secure and processed through Barclay Card Sage Pay or Paypal. We don't hold or store any card payment details.
   
Payment, Pricing & Promotions
We are able to accept payments using major Debit/ Credit cards, including VISA and Mastercard. Payments can also be made via Paypal accounts, for secure payment. We always offer our products at competitive prices, and any promotions we are offering are automatically applied on our website, so customers can purchase directly at our discounted prices.
   
Viewing Orders
Once an order has been made, you can view the status of your order through the Order Information page. Customers need to enter the Order ID, Last name and Email Address, in order to log in and view orders.
   
Updating Account Information
Setting up an account on Shopontime is quick and easy, and new customers can sign up using their Email Address. If you want to make any changes.
 
 
 
RETURNS
DOWNLOAD YOUR RETURNS FORM HERE. PDF
 
 
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