Frequently asked questions

Are these watches genuine?

We can reassure you that all our watches are 100% original, authentic branded watches, we buy these from trusted suppliers, both in the UK and Worldwide. Unless specified, all come in the original branded box, a branded booklet, and stamped with our 2-year limited warranty.

How are your prices so competitive?

We buy watches in large quantities direct from suppliers (no middle-men) at discounted prices, which we then pass on directly to you. And of course, we are purely an online business so we don’t have any high-street buildings to pay for. Plus if you’ve read this here’s 7% off for you for being so thorough. This is your discount code: UfoundMe007 – this will give you 7% off. Wink, wink, our little secret.

What shipping methods are there?

Please check our Delivery section, it’s quite comprehensive and will explain all our delivery methods simply.

Do you ship internationally?

This is where we run to the top of the mountain and start shouting. With our fab delivery partners we can deliver world wide and in additionally DHL also offer us and you an OnDemand Service with Click and Collect.

This allows you to:

  • Reschedule for another day
  • Leave with a neighbour
  • Leave in a safe place
  • Deliver to a DHL service point or locker (Over 3,000 locations in the UK alone)
  • Deliver to an alternate address
  • Hold item until you have returned from your vacation

How do I return my watch?

If you are not completely satisfied with your purchase, please return the item or items to us in their original condition within 30-days of receipt. We cannot except refunds or exchanges on watches that have had links taken out or refitted back to the strap as this process leaves marks on the strap meaning the watch is not as new. As long as the watch is returned as new we will issue a refund on receipt, or exchange the item for a different size / colour if preferred. See our returns section for full details.

Who should I contact if I have any questions?

Our Customer Services Department can be contacted on 0121 690 10 10 or email us through the Contact Page.






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