Order cancellation policy

Right to cancel

You can cancel you order up until the “processed” stage and before you have been issued a tracking number. After that stage we are unable to cancel the order for you but you can always return the item back to us once it’s been received. You can find more information about returns here.

Please note:

If you refuse to accept your parcel from the courier it will start a long return process which can take up to 30 working days. Once we will receive your item back in our warehouse we will process a refund but postage fee will be deducted from it.

Refund

Non-processed order

If you are eligible for a cancellation we will process a full refund for you on the same day. Once your refund has been processed by our finance department it can take up to 5 working days for you to receive your funds back into your credit/debit card. It is up to 24 hours for any PayPal payments.

Returned parcel

For returned parcels you can find more details here.

Refused parcel

Your refund will be processed by our finance team after we will receive your parcel back from the courier (up to 30 days). Once your refund has been processed by our finance department it can take up to 5 working days for you to receive your funds back into your credit/debit card. It is up to 24 hours for any PayPal payments.

Please note that in this case shipping cost will be deducted from the refunded amount.

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