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Warranty
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We take personal pride in every item we sell. That's why we offer our watch warranty for most of the brands we sell. Why? Some exclude, what we think, are the basics with their warranties. We don't think that's fair, that's why we offer our own warranty.

So if a watch develops a fault in the warranty period you can send the watch back directly to us for repair or replacement under warranty. If the watch develops an issue within 30-days we will cover the postage costs. If it is after 30-days it is your responsibility and please use a tracked service for returning all watches. A note to self, repairs may take between 15-30 working days in some instance if we need to order parts for your watch.

What does your 2-Year limited warranty cover?
We will take a look at every enquiry individually. Please note we cannot review any warranty enquiries without having inspected the watch. So we need it in our hands to make any informed decision. The warranty period covers the watch movement, hands and dial. If we can’t repair your item, the watch will be replaced if it proves to be defective under normal use. With replacements, we cannot guarantee that you will receive the same model watch. If your model is not available, we will source a watch of equal value and similar style. If there isn’t a suitable replacement you will be issued with a credit note to spend at a later date.

This warranty does not cover:


  • Loss of stones/diamontes after 3 months of ownership.

  • Damage caused by strap adjustments especially with Ceramic Watches.

  • Once the strap is adjusted we are not responsible for bracelet failures. In addition, we will not be responsible for any damage or decorative items such as stones coming loose after alternations.

  • Damage due to mishandling, lack of care, accidents or normal wear and tear.

  • Water damage unless marked water-resistant or if the watch exceeded its usage. See water resistance guide here: Water Resistance Guide.

The warranty type and length is always stated, please note if the watch is misused the warranty will be void. By purchasing a watch from Shopontime Ltd you accept these terms.

For further questions please contact us: returns@shopontime.co.uk

 
 
 
 
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